Refund policy

Refund & Return Policy

Before placing an order, please carefully review and understand the following policies prior to purchasing from Style My Wall.

All products sold by Style My Wall are custom made to order. Each artwork is professionally printed and framed specifically for the customer once an order is placed.

By placing an order on stylemywall.com.au, you acknowledge and agree to the terms outlined below.

Australian Orders

30-Day Personal Preference Return Policy

We understand that art is deeply personal. If your selected artwork does not meet your expectations for personal preference reasons, you may request a return within 30 days of receiving your order for a store credit or exchange only.

This policy applies to artistic elements such as:

  • Focus variations
  • Intentional blurring
  • Film grain
  • Texture overlays
  • Illustrated or painterly effects
  • Other creative enhancements that contribute to the unique character of each piece

These artistic characteristics are intentional creative decisions and are not considered faults or defects.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in original condition
  • All original packaging must be included
  • The item must be suitable for resale
  • Proof of purchase must be provided

Customers are responsible for all return shipping and tracking costs.

Eligible Products

This policy applies only to:

  • Full-priced framed artworks
  • Framed canvases
  • Unframed prints
  • Posters

Exclusions

The following items are not eligible for return, refund, or exchange:

  • Sale items
  • Promotional or discounted products
  • Wallpaper
  • Wall murals
  • Decals
  • Custom or personalised artwork
  • Trade or commercial orders
  • Bundle offers
  • Bulk discounted orders

If an approved exchange item is lower in value than the original purchase, the remaining balance will be issued as store credit.

International Orders (Outside Australia)

For all orders shipped outside Australia, all products are considered final sale due to the made-to-order nature of our products.

We do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Incorrect frame or artwork selection
  • Personal preference
  • Ordering the wrong product
  • Delivery delays once dispatched

Customers are strongly encouraged to carefully review all product details, sizing information, frame selections, and artwork previews before placing an order.

If you are unsure about any aspect of a product, please contact our team prior to purchasing.

Made-To-Order Products

All artworks and framing products are custom produced specifically for each order.

Because of this:

  • Orders cannot be cancelled once production has commenced
  • Change-of-mind cancellations may be declined
  • Cancellation requests may incur fees where applicable

This includes:

  • Framed artworks
  • Canvas prints
  • Posters
  • Wallpaper
  • Wall murals
  • Decals
  • Personalised or custom products

Delays, personal circumstances, or changes in preference do not constitute grounds for cancellation or refund once an order has entered production.

We strongly encourage customers to carefully review all product information and estimated production timelines before placing an order.

Artistic Intent & Creative Characteristics

Many artworks featured on Style My Wall intentionally include:

  • Film grain
  • Soft focus
  • Texture overlays
  • Motion blur
  • Vintage effects
  • Painterly finishes

These are intentional artistic features and are not considered printing faults or defects.

As art is subjective, customers are encouraged to carefully review all product imagery before purchasing.

Damaged, Faulty, or Incorrect Items

We take great care to ensure your order arrives in perfect condition.

If your item arrives:

  • Damaged during transit
  • Faulty
  • Incorrect compared to your order

Please contact us within 7 days of delivery at:
info@stylemywall.com.au

Please include:

  • Your order number
  • Photos of the packaging
  • Photos of the issue
  • A brief description of the problem

Once reviewed, we will arrange an appropriate resolution where applicable.

Return Conditions

Where a return has been approved:

  • Items must be returned unused and in original packaging
  • Customers are responsible for return shipping and tracking costs unless otherwise agreed
  • Returns sent without prior approval may not be accepted
  • Store credit may be issued instead of refunds where applicable

To request a return, please contact:
info@stylemywall.com.au

Please include your:

  • Full name
  • Order number
  • Reason for return

Duties & Taxes

For international orders, all customs duties, taxes, VAT, and import charges are the responsibility of the customer.

Consumer Rights

Nothing in this policy excludes or limits any rights available under applicable consumer protection laws, including the Australian Consumer Law.

Customers may still be entitled to remedies where products are faulty, damaged, or not as described.

Order Agreement

By purchasing from stylemywall.com.au, you acknowledge that you have:

  • Read and understood this Refund & Return Policy
  • Reviewed all product details carefully before purchase
  • Accepted the made-to-order nature of our products
  • Agreed to all terms and conditions outlined above

If you have any questions before ordering, please contact our team at:
info@stylemywall.com.au